Answers to the questions we hear most often.

Account management

• Update your profile

  Go to Settings from your dashboard to update your name, email, or password.

• Delete your account

  Visit the Account section in Settings. Account deletion is permanent and cannot be undone.

• Forgot your password?

  Use the “Forgot password” link on the login page to reset it via email.

Projects and matching

• How matching works

  BuildMatch uses your project details — location, scope, budget, and timeline — to find contractors who are the best fit.

• Requesting quotes

  Once matched, you can request quotes from one or more contractors directly through the platform.

• Accepting a contractor

  Review proposals, compare quotes, and accept the contractor you feel most confident in.

Payments and fees

• Homeowner fees

  Creating an account and browsing contractors is free. Fees may apply when you accept a quote or make a deposit through the platform.

• Contractor fees

  Contractors may be charged lead fees or subscription fees depending on their plan. Details are provided during onboarding.

• Refunds

  Refund policies vary by transaction type. Contact support for assistance with specific transactions.

Safety and trust

• Contractor vetting

  All contractors go through a verification process including license and insurance checks.

• Reviews

  After a project is completed, homeowners can leave reviews to help future users make informed decisions.

• Report a concern

  If you experience any issues with a contractor or project, contact us immediately.